RESPONSIBILITIES

• Substantial experience with various web page creation and server technologies, PBX configuration, analog networking and microcomputer technical support.
• Project coordination experience including the specification of business requirements, risk assessment, scheduling, product testing and documentation.
• Application support including all aspects of build, staging, rollback, testing and deployment.
• Extensive user, customer and vendor assistance skills in phone support roles as well as direct contact.
• Administration of industry-focused and off-the-shelf software applications, servers and user access.
• Technical writing, business communications, training materials and marketing campaigns.

ACCOMPLISHMENTS

• Creator of help desk / network control center for staff located in 35 North American cities, overseeing three user analysts.
• Project team participation - web security, Windows XP implementation, change management implementation, Y2K remediation, web content management system roll out, software quality assurance initialization, web-based citizen reporting, streaming web video and multilingual information availability, web-based traffic safety games for children, automated AMBER Alert web page activation.
• Certificate of Completion - Principles of project management (Project Management Institute curriculum, totaling 56 workshop hours) - 2002.
• Vendor-certified courses in Microsoft NT4 and IIS4, Adobe ColdFusion, and NetObjects collaborative web publishing tools.
• World Wide Web Consortium-certified course - Fundamentals of Extensible Markup Language (XML) - 2003.
• California Highway Patrol Division Chief's Commendations for exceptional performance - webmaster duties (2003) and participation in project team migrating over 5,000 PCs to Windows XP (2004).

EMPLOYMENT

[From February 2010 to the present my primary focus has been helping my father, who was admitted to the hospital several times. I've also been helping my siblings with their websites and small businesses. I will be glad to elaborate on the work done during this period.]

DoctorsPartner LLC
West Melbourne, FL
(321) 574-5245

Classification: Technical Specialist
2008 - 2010

Server configuration and administration, customer phone support and training, vendor liaison, incident tracking and analysis, software and peripheral testing, web page creation, user and support documentation.

FAL Studios
Sacramento, CA
(Telecommuting role)
(916) 731-8587

Title: Partner
1995 - 2008

Web site support and implementation; television show and live events (producer, writer, editor, performer, musician); websites (director, editor); periodicals (editor, photographer, graphic design).

Harbor Federal Savings Bank (now PNC Bank Corp.)
Fort Pierce, FL
(772) 460-7064

Classification: Software Support Technician II
2006 - 2007

Administration of retail banking, data warehouse, office productivity and integrated fax applications; coordination of network objects and peripheral devices; distributed server support.

Department of the Highway Patrol, State of California
Sacramento, CA
(916) 453-3800

Last Job Title (Classification): Webmaster (Staff Information Systems Analyst)
1994 - 2004

Internet and intranet administration, development and user support; administration of servers and web-based applications; host operations support.

SOFTWARE KNOWLEDGE
(not an exhaustive list)

• Novell Directory Services (administrator), Application Launcher (access policy), ZenWorks (application distribution), BorderManager (proxy server), GroupWise (e-mail)
• Various workstation anti-virus, firewall, diagnostic, virtual server, remote control and management utilities
• Microsoft Office applications, Access, Project, Windows operating system patches, NT through Server 2008
• Adobe PageMaker, Photoshop, Acrobat Distiller, HomeSite, ColdFusion, GoLive, DreamWeaver, Flash MX
• CrownPeak AdvantageCMS (application service provider for dynamic web page creation)
• NetObjects Authoring Server, Fusion
• Sun ONE Web Server, Netscape Proxy Server
• Helix Universal Server (web streaming video and audio)
• Biscom BizFax fax/e-mail integration gateway
• FISERV distributed retail banking products, VISION Data Warehouse (statistical query authoring)
• IBM JCL for MVS and VM, ISPF, JES2, ESP (job scheduler), CLISTs, SAR (output archive and retrieval)
• PANVALET, SAS, Infodata INQUIRE/IQnet
• Perl, Unicode, Dublin Core metadata standard, XHTML/CSS, JavaScript

 
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