RESPONSIBILITIES

• Substantial experience with various web page creation and server technologies, PBX configuration, analog networking and microcomputer technical support.
• Project coordination experience including the specification of business requirements, risk assessment, scheduling, product testing and documentation.
• Application support including all aspects of build, staging, rollback, testing and deployment.
• Extensive user, customer and vendor assistance skills in phone support roles as well as direct contact.
• Administration of industry-focused and off-the-shelf software applications, servers and user access.
• Technical writing, business communications, training materials and marketing campaigns.

ACCOMPLISHMENTS

• Creator of help desk / network control center for staff located in 35 North American cities, overseeing three user analysts.
• Project team participation - web security, Windows XP implementation, change management implementation, Y2K remediation, web content management system roll out, software quality assurance initialization, web-based citizen reporting, streaming web video and multilingual information availability, web-based traffic safety games for children, automated AMBER Alert web page activation.
• Certificate of Completion - Principles of project management (Project Management Institute curriculum, totaling 56 workshop hours) - 2002.
• Vendor-certified courses in Microsoft NT4 and IIS4, Adobe ColdFusion, and NetObjects collaborative web publishing tools.
• World Wide Web Consortium-certified course - Fundamentals of Extensible Markup Language (XML) – 2003.
• California Highway Patrol Division Chief's Commendations for exceptional performance - webmaster duties (2003) and participation in project team migrating over 5,000 PCs to Windows XP (2004).

EMPLOYMENT

FAL Studios
Sacramento, CA
(Telecommuting role)
(321) 604-2378 or (916) 731-8587

Title: Partner
1995 - 2008

Web site support and implementation; television show and live events (producer, writer, editor, performer, musician); websites (director, editor); periodicals (editor, photographer, graphic design).

Harbor Federal Savings Bank (now National City Corporation)
Fort Pierce, FL
(772) 460-7064

Classification: Software Support Technician II
2006 - 2007

Administration of retail banking, data warehouse, office productivity and integrated fax applications; coordination of network objects and peripheral devices; distributed server support.

Department of the Highway Patrol, State of California
Sacramento, CA
(916) 453-3800

Last Job Title (Classification): Webmaster (Staff Information Systems Analyst)
1994 - 2004

Internet and intranet administration, development and user support; administration of servers and web-based applications; host operations support.

SOFTWARE KNOWLEDGE
(a partial list)

• Adobe PageMaker, Photoshop, Acrobat Distiller, HomeSite, ColdFusion, GoLive, DreamWeaver, Flash MX
• CrownPeak AdvantageCMS (application service provider for dynamic web page creation)
• NetObjects Authoring Server, Fusion
• Sun ONE Web Server, Netscape Proxy Server
• Helix Universal Server (web streaming video and audio)
• Corel Draw! suite, WordPerfect
• Novell Directory Services (administrator), Application Launcher (access policy), ZenWorks (application distribution), BorderManager (proxy server), GroupWise (e-mail)
• Various workstation anti-virus, firewall, diagnostic, virtual server, remote control and management utilities
• Microsoft Office applications, Access, Project, Windows operating system patches
• Biscom BizFax fax/e-mail integration gateway
• FISERV distributed retail banking products, VISION Data Warehouse (statistical query authoring)
• IBM JCL for MVS and VM, ISPF, JES2, ESP (job scheduler), SAR (output archive and retrieval)
• PANVALET, SAS, Infodata INQUIRE/IQnet
• QuarkXPress
• Perl, Unicode, Dublin Core metadata standard, XHTML/CSS, JavaScript, web accessibility analyzers

 
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